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A research on tour guides’ use of emotional labor and the relationship between their job satisfaction and burnout levels: the sample of İzmir

İrigüler, Feray

In today’s highly competitive business environment, employees are expected to display positive attitudes and emotions as it affects the service quality and volume of business of a company. In hospitality industry, where customer employee encounter is occured intensely, comprehension of emotional labor is significant as it is directly related with employees’ well being and performance. Emotional labor is defined as employee’s ability to conform their outward behavior to display the appropriate emotions for a wage and the job nature of tour leaders demand a high degree of emotional labor. Tour g ...Daha fazlası

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Slow food and food tourism: Foça earth market case study

Meriç, Hamit Gökay

Destinations are most attractive for the tourists with their unique cultural elements and food is a substantial amount of the unique local identity. Therefore, food tourism has always been a very important aspect of the destination and tourists have always been eager to try unique tastes of the culinary culture in the destination they are visiting. In this thesis study, the concepts of food tourism and food tourists are explained in detail and their importance in the context of destinations is mentioned with concrete reasons. On the other hand, the industrial revolution, which took plac ...Daha fazlası

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Role of tour guides on tourist satisfaction level in guided tours and impact on tourist re-visiting intentıon: a research in Istanbul

Çetinkaya, Mehmet Yavuz

The increase of leisure time and economic welfare level led people to travel and thus participate in tourism activities worldwide. As a result of the increase of the international tourism activities in recent years, the amount of tourism receipts that countries acquire increased significantly and tourism destinations found themselves in a harsh competitive atmosphere. In tourism industry in which customers’ wishes, needs and expectations change every day, countries in macro-level and tourism enterprises in micro-level, which want to obtain share from international tourism pie and maintain thei ...Daha fazlası

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EXPLORING THE EFFECT OF PLACE ATTACHMENT ON THE IMPACTS OF TOURISM TO DETERMINE SIVAS RESIDENTS’ SUPPORT FOR TOURISM DEVELOPMENT

Furkan Atasoy KARACABEY

Residents’ perceptions of tourism impacts and their attitudes toward tourism development are among the topics that are frequently examined in the tourism literature. In particular, it is of great importance to determine the perceptions of the residents in the destination where tourism activities are not intense and tourism is not developed yet, in terms of ensuring sustainable tourism development in the destination. Therefore, this study aims to use two different structures (place attachment and the impacts of tourism) together to determine the intention of supporting tourism developments and ...Daha fazlası

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A research on the development of International and Domestic banks in Afghanistan and their role in Afghanistan Economy

Ayamı, Masood

In this thesis the development of Afghanistan’s banking system and the role of domestic banks in the economy of Afghanistan has been researched. Moreover, the effects of banks and the banking system to business sector, financial sector and to private sector in the country have been handled. Most of banking system was dead over 25 years of war due to abnormal condition in the country. After the new regime, the development of banking systems takes a new look in 10 years across the global transaction. Thus, get the positive feedback in these years. This change also played a big role in Afgh ...Daha fazlası

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A research about discussion of organizational communication and strategic planning process

Selçuk, Oğulcan

In environment of globalization and intense competition, businesses make their long-term plans in order to sustain their existence. This planning ensures employees to understand the points of organization’s mission, its goal, the place where it wants to reach and how it will get there, and it is thought that organizational communication plays an important role in this respect. In this context, the main purpose of the study is to a research about discussion of organizational communication and strategic planning process. In the research where interview was preferred as data gathering tech ...Daha fazlası

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A Research On Human Resources Management In Mali: A Semi-Public Company EDM-SA Sample

Amadou, Samira Moustapha

In the context of a globalized economy, economic institutions must adapt to the competitive environment in which to be profitability is not enough anymore, they must also satisfy a creative, secure, socially acceptable working conditions for employees in order to increase the productivity. The concept of global performance refers to the need to discover and activate simultaneously the various levels of success, and in particular to pay particular attention to the steering and optimal use of Human Resources. Human resources are the basic driving power of a production economy. If the qua ...Daha fazlası

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Effects of ınternal marketıng on servıce qualıty ın accommodatıon busıness : a research for the fıve stars hotels ın Izmir

Sönmez, Gülser

The concept of internal marketing is discussed in the literature more than ten years. Despite the rapid increase in publications related to the subject, many companies are benefiting from this concept in practice. Many businesses still do not know exactly what the concept is and how to apply it. The most basic reason for this is that the research on the concept is rather limited and inadequate. This makes practical research more essensial among with descriptive research for the concept. This study examines the effect of internal marketing practices on the quality of service hotels. The ...Daha fazlası

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