Effects of ınternal marketıng on servıce qualıty ın accommodatıon busıness : a research for the fıve stars hotels ın Izmir

Sönmez, Gülser

The concept of internal marketing is discussed in the literature more than ten years. Despite the rapid increase in publications related to the subject, many companies are benefiting from this concept in practice. Many businesses still do not know exactly what the concept is and how to apply it. The most basic reason for this is that the research on the concept is rather limited and inadequate. This makes practical research more essensial among with descriptive research for the concept. This study examines the effect of internal marketing practices on the quality of service hotels. The ...Daha fazlası